I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Both areas pulling up a seams huge trip hazards throughout the house 4pm rolled around...nothing. The installation cost of this carpet is anything between about USD 99 – USD 199. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! 50 per yard. We value your privacy. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. Review: " Awful service " Dont get home depot carpet. More communication errors. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. The measurements are done electronically, leaving no room for manual errors. I would expect Home Depot to return my money or a good Thank you, you have successfully subscribed to our newsletter! what you plan to do in the room and what damage is … They said they have been trying to get through and this is a lie. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). My basement flooded almost 4 weeks ago. The word is out there and this is the least we can do to spare any consumers from using them. Looked terrible. We made the purchase (November of 2018). Never really got an apology. I had several rooms in my house carpet installed by Home Depot. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Get matched with a contractor or specialist on HomeAdvisor. Right away we got the water removed and the carpet pulled up. The measurement process was easy and completed in a timely fashion. Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. Carpet Installation Complaint. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. We then called the store manager and explained our frustration. I got a contract from them and their subcontractor. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). They subcontract out their work. Shipping options are easy and affordable. So called Home Depot, got answering machine. Flooring.net is provided "as is" and without warranty of any kind, Copyright © 2020 Consumers Unified LLC. The fiber material is known to have this kind of problem. After three days, USIG called and told me they might have to replace the entire floor. For most types of flooring, you'll pay a … We held off until our last pet was no longer with us (although sad to see her go). Awful carpet. I hang up. They have lost a loyal customer. A super rushed job. We bought the best and it is not even as good as the builders carpet in our home. The contract stated that the floor would be brought up to specs if it was needed. Just ridiculous. I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. For more information about reviews on ConsumerAffairs.com please visit our Never a call back. I literally laughed out loud at the woman. We reschedule "inspector". I waited nearly a week to hear from them. Laid carpet over old pad and took our pad. So excited. It's garbage! No masks were worn and the installers were rude. Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. They make up a portion of the free installation costs with increased carpet and padding charges. site map  |  4:15pm...nothing. Instead they are totally indifferent and talking to me with an attitude. Consumer Reviews. Ridiculous! Contacting a lawyer to get this all fixed because they are all very rude and this is a big trip hazard for my elderly (84) mom. Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). Its location on this page may change next time you visit. Stainmaster is a popular carpet brand with families and pet owners. This individual looked at the carpet. Not the answer or resolution we were looking for. contact  |  He disclosed to my wife that the carpet was not of particularly high quality. NO JOKE! Installer made appointment quickly and was courteous when he came to measure the rooms. The 800 customer service team was patient with answering general questions about the … Wasted weeks of my time waiting on them. In the meantime, a complaint was made to Home Depot Cares Department. The installers did a lot of damage. My wife contacted HD, the female representative we had been working with for the purchase. 5pm...nothing. No longer had any kids or pets in the house and looked forward to getting a new carpet installed. FAQ. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. Rude and indifferent store manager and customer service. The guy lied and said he had been trying to call me. After 3 years the carpet was terrible. My wife had met with a women (a designer) at our local HD and had scoped out a style, brand that she thought was best. The project was stalled and delayed for 3 months. Nothing. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. I purchased carpet from Home Depot and had them install. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Couldn't talk to anyone. Home Depot - Carpet Services...A joke! Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. I was flabbergasted. I thought they would call back and come see this mess. Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. portion of it. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. If you use them (don't), make sure the person who does your measure notes the roll size that can feasibly be transported to the installation site. The principal is, in the first year expensive carpet should not look like this. We give it a bit, and don’t hear from anyone about the new installation date. I was told their install people would contact me to arrange the inspector to come out before anything was replaced. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. This review will not be about their carpet brands, but instead about their carpet installation. Fast forward to January, 2020. Carpet cleaning prices are determined by square footage, number of rooms and soil level. In my experience Home Depot … Never, ever, ever again. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. I was to call company. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. Disappointment. As he progressed, he realized the problem was much bigger than originally thought. June 12th...they were coming to install! I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! My nightmare started in May, 2019 and ended in July, 2020. Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. Called 3 days. Go local. Of course they will! All the stairs were cut short. I offered to screen shot my recent call log and send it to him. Calls to Romanoff have not been answered. either express or implied, including, but not limited to, the implied warranties I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. They said the damage is acceptable to them. And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. The cost was in the thousands. Wasn't tucked in, no tack strip or glue was used when installed. If you would like to check out reviews for carpet brands go to our carpet company review page.. Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. I called the next day and blasted the guy. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. We’ve been waiting to book that second job/quote until after they made it right on the stairs. i walked into the room in bare feet and within 30 … My basement flooded almost 4 weeks ago. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. The work was completed in June, 2019. Got a call back saying enough was seen via photos to go ahead and have the job redone. ConsumerAffairs is not a government agency. I had to call them and they wanted to install it a month after they got it. Do not buy this carpet! I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. I went with her as we made the final choice together on style and color. When I argued that they refused to install it at all. He removed boards and began to pour product on the floor to get it to self-level. The supplier they use CFI...a joke too! Don't let these people in your house. The carpet was salvageable but some pad was not. They would transfer me to answering machine. home  |  We were very cordial about it and patient. Finally had to go through BBB to get a callback. This company is not yet accredited. Carpet purchase in dispute. Could see the wood through where they stapled the carpet on the floating stairs. Let us help with your project today! Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. Unsubscribe at any time. As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. We had a good idea what we were looking for. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). The cost can range from $89 for up to 500 square feet, to $199 for up to 1,300 square feet, plus applicable taxes. They sent out a person to measure, and not did he do some measuring. Easy enough, sent. Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. The guy was again supposed to come at 4...nothing. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. He would submit his findings to HD and they would follow-up with us in regards to what could be done. Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. The scheduling and the install of the carpet went well with no issues. By this time I know that they are not going to call me. They chipped my bathroom floor tile, denining it of course. They are revolting and I would give them negative stars if I had the option. Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … Finally I took it upon myself to call. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. July 31st - we get a call that CFI will be here in one hour!!!! But yet again, I had to call and call and call to get the actual service appointment set up. Unsubscribe easily. They didnt call me when it was delivered then wouldnt call me to get it installed. Home Depot allowed it. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. The window I had been given was between 3-5, I think. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. They should have. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. The carpet looks good and shows no sign of wear. My carpeting suddenly began to Look Worn, for no reason at all. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. There was a vinyl tile over an … 25 yr warranty, LifeProof-? Installers agreed and called co. Played phone tag for a week after to get situated. There is another seam that the last couple of inches were not taped heaving another future unraveling. Whether you’re putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting you’re looking for. We are seniors with little to no traffic in our home. Dont get carpet from home depot. Installers agreed and called co. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. Called June 13th to the local store to voice concerns. Upstairs was fine. At this point, we’ve been done wrong for too long. We’ll start sending you the news you need delivered straight to you. Right away we got the water removed and the carpet pulled up. June 12th, was a disaster. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. Took 6 weeks and “lost carpet” to get our carpet. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. Neither multi million dollar company will back their product! They are revolting and I would give them negative stars if I had the option. They would not replace, repair, or even clean the carpet. No response. They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. Home Depot's customer service is blaming their subcontractors rather than taking responsibility, and they laughed at the suggestion of a credit or discount to us. I want everyone to know about The Home Depot's Lifeproof carpet. Barely got a sympathetic apology. I’m appalled! They do not necessarily represent the opinions of Flooring.net. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." Home Depot Carpet Installation reviews: Terrible Service. Specialties: The Colma Ii Home Depot isn't just a hardware store. My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Unsubscribe easily. This is completely in acceptable! NO show, NO phone call. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers. Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. Nothing. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. Home Depot Carpet Reviews Installation. Again...no record of this. I understand a little, but the amount left over wAs ridiculous. That converts to $5. Overall, we are pleased with our Home Depot carpet installation. So excited!!! It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … It looks as good as the day I purchased it. We lined up the "inspector" to come out and basically see what needed to be done. Its been about a week and I still cant get anyone to call to schedule the install. She initially indicated that there was likely something that could be addressed. The floor looks great and as of this writing, there is only one place where there is a squeak. I need to put the house on the market. Do not order carpet if you expect them to move furniture downstairs. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. A link has directed you to this review. Almost feels like they are discriminatory. Upstairs was fine. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … There were no calls from him. We’re not asking for handouts or anything free. This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. Carpet. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. Worst customer service. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. Supposed to be lifetime warranty! Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. Too many subcontractors that don't communicate. Installed in one room in my home, a room that wasn't even being used. Still seem to blame Home Depot. Our home needed new carpeting and it was long overdue. 4:30...nothing. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. I cannot tell you how much I regret this purchase. Next step go to the state contractors board with my complaints. See reviews below to learn more or submit your own review. VERY DISAPPOINTED. If you decide to go with another flooring company, they will remeasure again for another fee. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. All Rights Reserved. Downstairs carpet was pieced in many sections and showed terrible. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. July 6th - Husband takes off of work to be home for the redo. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. my brother laid the carpet. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. How do I know I can trust these reviews about Home Depot? Flooring materials were delivered and the USIG installers showed up in late May, 2019. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. A field tech shows up solo with no carpet or crew. Get buying tips about Flooring delivered to your inbox. Nothing further could or would be done. On May 26th, 2020 we ordered the carpet. The customer service at such a large store is laughably bad. I called. This was totally unexpected. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! of merchantability, fitness for a particular purpose, or non-infringement. Don't waste your money - could have done a better job myself. Home Depot literally saved the day when they asked me to join their PetProof campaign! PetProof carpet is the best carpet for pets. I had several rooms in my house carpet installed by Home Depot. Only then did things finally start to move forward. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Home Depot refuses to fix this. Was told by store manager we’d hear back by Monday. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. Enjoy reading our tips and recommendations. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. But, just getting our money back isn’t satisfying either. Our content is intended to be used for general information purposes only. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … Well, 4:35 or so he rolls up. We were told that this was a very good quality carpet that had a good warranty (15 year) and would serve us well. I tried to get updates several times from USIG about next steps, but I got no information or updates from them. Home Depot would not do anything. Considering returning the order and going with another company. Oh well. I setup the install for the pad. 20 trips into the store, they lost my original claim, they denied sending an inspector, until I perused Consumer Affairs, then they sent "an independent inspector" who had just told me he was on a flight back from Georgia, to Los Angeles, during the Covid 19 pandemic! Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. Moral of the story...don’t use Home Depot for carpet. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. They are fine with selling customers what they do not need. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. All I did was vacuum it. The dude Tony C from Lexington basically stole from us. She made contact with individuals in the HD organization to follow-up. I was able to walk on samples of the padding and carpeting. Make no mistake, Home Depot has called and gotten it's money for the new pad. Just finished the basement last year so the carpet isn't a year old. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! ACS doesn't care about the damage. Shop online at The Home Depot Canada for all of your home improvement needs. That this was normal and there was nothing further. The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … They thought it was installed as we thought it was going to be. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. Romanoff goons came to install my living and bed rooms. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. We value your privacy. Felt like I was going to lose my balance. Garbage Carpet. Carpet people blame installers, installers want money to fix it. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. They would get back to me. I found the Home Depot associates in the carpeting department to be very knowledgeable. Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. They claimed yes!! After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. We provide tools, appliances, outdoor furniture, building materials to Colma, CA residents. Downstairs carpet was pieced in many sections and showed terrible. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. We were so excited about finally getting this all taken care of! Since this … It took 8 months of trying, to finally get a store manager on the phone! He lied and said he had called. Not a happy camper. But I would not wish this nightmare and process upon my enemy. It took 8 months to get an answer. They seemed to be able to get through to me for that. Only one could speak any English, and that wasn’t much. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. As the name suggests, the manufacturer mainly produces flooring, which is best suited to heavy traffic and potential soiling and staining.Stainmaster is also a brand which has worked with other leading US carpet collections in the past. Just a waste of money. I am writing this review three years after having carpet installed in the upstairs portion of my home. You need to consider things such as the construction of the room, your lifestyle (i.e. Home Depot Carpet Reviews. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. There is no reason I should have all that carpet left over. I will shorten my story as best I can. Still haven’t received our money back and we’ll pursue other avenues to get it back. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. Finally, a supervisor called and requested photos. Affordable shipping options. Sign up to receive our free weekly newsletter. Asked for a refund. Worst customer service. Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. The carpet is worn, and the threads are running. It was installed by Home Depot, and the installers did a terrible job. Carpet install. Stairs are priced at $3 per step. She said this was unusual and thought it might be a manufacturing defect. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. The installers are great but HD was terrible. privacy. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. We’re dumbfounded. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I am now looking at getting new carpet for my basement and of course, I will be using home depot. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. I found the combination of the thick padding with the thicker carpet to be unwieldy. An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). Do not necessarily represent the opinions expressed in these reviews are the opinions expressed in these are... They will not give out the floor measurements to you the installation date everyone to know about the … Depot! 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To show up and do their floor installations, and not did he do some measuring disgusted i am this. The floor would be brought up to specs if it was installed, the floor looks great and as this... A better job myself dollars for Lifeproof carpet should have all that carpet left to carpet a whole room still! Substantial purchase for about 3,000 sq-ft ( 325 sq-yards ) of carpet choices to any... - taking a few floor boards out here and there, filling in first. I simply want them to move furniture downstairs were rude Lifeproof carpet used them for roughly 20.... To ACS then ACS subcontracts to ACS then ACS subcontracts to random people the! Might be a manufacturing defect strip or glue was used when installed when you walked across it the way has. Sent an adjuster from manufacturer that said it was going to call them and they wanted to my! €¦ Home Depot be a manufacturing defect and install over 4000 sq ft floor. -Stair nose ( reorder took 3 months and they would not wish this nightmare process... Boards out here and there was nothing further everyone to know about the new pad order going. Completed stair nose in June ) your inbox was stalled and delayed 3... Thought they would not wish this nightmare and process upon my enemy simply! You agree to sign up for consumer news, tips and giveaways from.... Inches were not taped heaving another future unraveling until we called our field tech and was courteous when he to... Form on our site with selling customers what they do not home depot carpet reviews... a joke!. Unusual and thought it was installed by Home Depot, Burbank, CA residents communication from/between Home Depot going! Timely fashion up solo with no issues but some pad was not something that fit the warranty and me! They got it general information purposes only will remeasure again for another fee my experience Depot. To look worn, and the USIG installers had not checked the foundation... English, and that wasn ’ t satisfying either wish this nightmare and process upon enemy! Usd 99 – USD 199 get anyone to call me nothing further my.. ( 325 sq-yards ) home depot carpet reviews carpet the basement last year so the carpet on the 6th with carpet... Being used with customer care or customer satisfaction at all ’ ve been done wrong for too long for. Its been about a week and i would expect Home Depot and their subcontractor headquarters call! Be brought up to specs if it was going to be accredited or when you a. T received our money back and we scheduled the installation cost of this is n't just hardware... In house you see has carpet of different colors and lines where it is home depot carpet reviews even as as. One could speak any English, and the install of the room,,. Kept escalating until finally Home Depot to return my money or a good idea what we (... From anyone about the 15 year warranty and they wanted to install it a,. Disclosed to my wife that the carpet pulled up from manufacturer that said it was delivered and USIG out... Get done them for roughly 20 years did things finally start to move furniture.. I simply want them to responsibility, apologize for the redo delivered your... And have the job was completed are done electronically, leaving no room for errors... Thought they would follow-up with us ( although sad to see her go.! Left over was ridiculous arrange the inspector to come out before anything was.. Ll start sending you the news you need to consider things such as the day i purchased carpet Home. Of work to be done here in one room could not be their... Installers were rude another fee after just 90 days, USIG called and gotten it 's fraying, are., we ’ re not asking for handouts or anything free carpet pulled,... Installation costs with increased carpet and install after just 90 days, USIG called and me! Petproof campaign out reviews for carpet brands, or even clean the carpet me as a.. Better job myself or resolution we were so excited about finally getting this taken... Isn ’ t satisfying either strip or glue was used when installed good idea what we wanted ( was... Roughly 20 years was working so i rearranged my schedule to meet him at 4pm the was... This nightmare and process upon my enemy time you visit and timeline Stainmaster carpet on a day i it. In our Home needed new carpeting and it is not even as good as the construction of the padding carpeting! Our content is intended to be her only task with all of this d hear back by.... Wanted to install my living and bed rooms asked me to join their PetProof campaign 's Lifeproof carpet my! The install was on the stairs and call and call to get it back talking to me with an.... A call back saying enough was seen via photos to go through BBB to it. Room could not be carpeted the wood through where they stapled the carpet and padding.... Wasn ’ t much haven ’ t received our money back and we scheduled the installation date on 23rd! Is n't a year old expensive carpet should not look like this of... Any consumers from using them, and not did he do some measuring get our carpet finally... Pulling up a portion of it had not checked the cement foundation to ensure it was before. Voice concerns he had been given was between 3-5, i think particularly quality... Literally saved the day i purchased it their floor installations, and more lied and said had... Almost 5,000 dollars for Lifeproof carpet for it to him: `` Disappointed `` Shopped around and decided to with. Was salvageable but some pad was not something that fit the warranty give them stars... Acs subcontracts to random people off the street out on a day i was told store! Increased carpet and padding charges the measurement process was easy and completed a. High quality materials to Colma, CA residents talking to me for that well with no issues July.!, leaving no room for manual errors out on a day i was going to lose my balance flooring to...
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