separate room, and where there is adequate space to ensure physical distancing along with risk assessed robust cleaning procedures, with no sharing of darts. Rural Economy and Tourism Secretary Fergus Ewing has pledged financial support following the closure of businesses including cafes, pubs, restaurants, cinemas and leisure centres. It is strongly advised that the decision making process be documented. You should consult your local environmental health team prior to staging a live outdoor event to ensure it is suitable for the local conditions and ensure it is permitted for the level you are in as this may have changed. A. Q: I am the secretary of a local private member’s club. The latest research into the UK and Ireland markets and how COVID-19 is impacting plans to visit Scotland. Businesses should not accept bookings from groups that are clearly exceeding the limit. Care should be taken when doing this. Yes, it should be clear that what is being ordered constitutes a main meal even if being ordered by one person. For premises allowed to open does closing time mean doors closed with all customers departed or is there an eating/drinking up period? Yes. Levels 0-2. In line with CMA guidance, a full refund should be offered to customers who booked holiday homes but could not stay in them due to lockdown restrictions. Does the customer have to consume the main meal? Immerse yourself in 400 hectares of blissful countryside - … They are open in level 3 with same socialising and hospitality rules but guidance that advises non-essential (leisure/tourism) use only by locals applies. Where the installation is in addition to additional mitigation measures (facial coverings, visors for staff etc.) A. The latest insights into the impact of COVID-19 on the Scottish tourism and events industry. A: Yes, provided that similar additional control measures are in place within the external area. A number of the measures above may need to be combined, depending upon individual premises. guidance to businesses and consumers about refunds, guidance to help you carry out the necessary risk assessment, guidance for operating at either 2m or with the 1m exemption. A. At Levels 2-3 darts should not be played. It is therefore not recommended to offer these limited sit down activities at this time. The legislation requires that businesses take all reasonable measures to ensure that physical distancing is maintained. Where this is not possible then it will be necessary to refrain from darts play at this time. Scots licensing law confirms that the traditional drink served at the beginning, whilst waiting on the meal itself, is treated as part of the meal, along with drinks served whilst the meal is consumed, and within reason, some consumption (eg finishing a bottle of wine, or the taking of a postprandial digestif) after the immediate consumption of the meal has concluded. Search. A simple step is to ensure staff who are taking calls for bookings are asking the right questions, including – is everyone from not more than 2 households? It will be updated as more information becomes available. A. Explore this section to find the latest information from research surveys, social listening and feedback from our marketing … A. The positive effect of the Covid-19 pandemic on adventure tourism in Scotland and emerging global trends will be explored at a yearly event next … Therefore, the exemption whereby workers share accommodation should only be applied where the following conditions apply: Special consideration should also be given to situations where a worker may be vulnerable and / or unwilling to share accommodation due to risk of Covid-19 transmission and efforts made to find suitable alternative accommodation which meets their needs. A: Yes, this should be displayed clearly at entry points and throughout the premises – signage should state that "this is a 1 metre physical distancing zone – follow the advice of staff and observe physical distancing”. Can people bring in alcohol from the supermarket to their hotel room? This page includes information on: A: It is not possible for this sort of outdoor event to take place at this time. The Test and Protect team will be in contact with the individuals and will escalate should it be necessary. Added new page on 1m physical distancing exemption and made amendments to legislation section. and ensure it is permitted for the level you are in as this may have changed. Presiding Officer, the current situation with Covid-19 is one of the biggest challenges we have faced in our lifetimes. A: There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. It is understood that in the current context some premises may wish to move some operations outdoors in order to optimise trading opportunities where this is permitted i.e. This measure is being kept under review and further advice will be provided in due course. Staff whilst in any communal indoor area must wear a face covering. A: Where possible some form of separation should be put in place, this could be in the form of a screen or a planter. A. A. Coronavirus (COVID-19): tourism and hospitality sector guidance. VisitScotland COVID response We continue to put all our efforts into responding to the unprecedented challenges facing our industry as a result of coronavirus (COVID-19). You should only take new bookings that are in line with the travel restrictions. As a business you should ensure your booking system is arranged so that it does not accept bookings that exceed these numbers. This may mean a cancellation but may also be a rebooking for numbers that comply with the new rules. Those living in Level 3 areas can still use holiday accommodation in their own area. Residents should also be advised to use shared rooms one at a time with cleaning and ventilation in between (e.g. For premises permitted to offer outdoor service for food and drink can customers enter premises to place orders? Certain sectors of the economy such as forestry, construction and digital connectivity are reliant on shared self-catering accommodation for work purposes. If not you should review your bookings and where necessary make contact to discuss alternatives. Latest updates Find out which COVID protection levels apply to your area in Scotland (26 November 2020) A: Yes, where an individual is on the premises for any length of time they should be asked to provide details in the event that they are required for contact tracing purposes. It is important that the latest version of the guidance is read. A. There may be genuine reasons why someone may not be able to finish the majority of a main meal that they have ordered, but there should be no attempt to frustrate the intention of the rules with the aim of making the consumption of alcohol the primary activity. Yes, during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. A. it may be that smaller screens can be installed. If a premises does not have the facilities to provide the definition of a ‘main meal’ then they are required to close by law in levels 2 and 3 and can access the appropriate support for closed premises. Yes, but there are restrictions on travel, based on the Level you are in, that affect this. If, as a business, you wish to retain use of all urinals within the premises the following requires to be in place and evidence available to demonstrate the steps are in place; In all other circumstances physical distancing must be maintained. Dominoes is also not possible at this time at any level. For example, picture rounds could be shown on the television rather than providing teams with a sheet, participants encouraged to bring their own pen and papers returned at the end of the quiz rather than at the end of each round as this will reduce the need for customers to move around the premises. Find out more from Scottish Government travel between Scotland and the rest of the UK. We expect this to happen and people to be sensible. Proximity of players and the need for sharing of game pieces makes this activity too high risk. While the recommended position is for individual, self-contained accommodation for each employee, given the risks of transmission within shared accommodation, it is recognised that this is not always feasible. A. A: No, once seated at a table people can remove their face covering. You should however keep up to date with developments in relation to levels reviews for your local authority area and ensure you understand the requirements of the level you are moving into. As agreed by all 4 UK governments travel between Scotland, England, Wales and Norther Ireland is permitted to allow families and friends to gather to form a Christmas bubble between 23 to 27 December (22 to 28 December for Northern Ireland). Edinburgh Can external catering be used to supply meals? The same rules apply here as for hotel residents - during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. the remains of a bottle of wine) or. Yes. Should queuing become problematic and block the footpaths or cross neighbouring premises consideration will need to be given to the implementation of an alternative arrangement for example; taking a contact number and calling when a table is available. It is anticipated that operators would serve alcohol responsibly in line with the licensing objectives. Can customers still use gaming machines within premises where only outdoor areas are still open ? Our goal is to ensure that tourism rebounds to become one of the most successful sectors of the Scottish economy once more. The service of alcohol should not be offered to anyone who has not ordered food. Q. Amended text on overview page to include indicative dates for phases from updated Route Map. This is a legal requirement and every individual must follow the rules. Unless as part of arrangements providing a reception for a life event where catering services may be provided, then the food must be prepared on the premises i.e. A. What about platter dishes or afternoon teas that are designed to be shared by more than one person – can alcohol be serve with these products? Therefore: Level 2 – amusement arcades open – gaming machines permitted in hospitality (subject to risk assessment and robust hygiene arrangements, Level 2 – snooker/pool halls closed – pool in hospitality not permitted, Level 3 – amusement arcades-snooker/pool halls closed – gaming machines and pool not permitted in hospitality. This may mean a relaxation of measures or a tightening of measures depending on the new level. Yes, if they are already licensed to sell alcohol, and are complying with the terms of their license. A: In the first instance call your local environmental health or health protection team for advice. These include: Indoor Santa experience should close but outdoor Santa experiences may open. 00:06, 17 NOV 2020 Leading Aberdeen business hotel goes into liquidation with the loss of 68 jobs Government will be clear about what date the new arrangements take effect. Q. Are there any children under 12 from the same 2 households as these do not count towards the 6? This includes boats. The helpline will be open Monday to Friday 8.30am to 5.30pm. The location of a Christmas bubble in Scotland must be in the local authority area which a member of the bubble has their main residence. Q. Where assurance has been provided that accommodation providers and workers will comply with physical distancing and public health guidance to mitigate risk (set out below). For wider advice for the tourism industry go to the VisitScotland coronavirus advice page. Q. In Level 4 areas funerals and wedding/civil ceremonies can take place in hospitality venues, provided that the guidance is followed. Those in Levels 0, 1 and 2 should only take trips and visit attractions, that are in locations within these same levels, as leisure visits are not essential, and non-essential travel, including leisure travel into or out of levels 3 and 4 is not permitted. Further information on surplus food redistribution options can be found on the Zero Waste Scotland website. For premises permitted to offer outdoor service for food and drink, can customers still use indoor welfare facilities? A: Where booth seating is fixed and individuals from different parties are seated back to back there is no need to alternate occupancy. Suitable mitigations should be put in place to reduce the risk of the virus. Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist. A: Yes, two families could stay in two adjacent self-catering cottages as these are two houses. When customers arrive, it would be helpful to have staff manage expectations of customers as to the duration of potential alcohol consumption after the meal has concluded, and to underline that under the current Level Two requirements the consumption of alcohol is secondary to the consumption of the meal. This would clearly be a contrivance to circumvent the rules. Menu. What is the criteria for defining an outdoor structure from an indoors space? Outdoor Santa experiences at all levels should put in place suitable mitigations to reduce the risk of the virus. A: There should be no queueing at bar areas. An exchange of practical and innovative ideas from DMOs around Scotland on resilience and … Find guidance, advice and tools for all sectors across Scotland. It should be obvious to premises if services are not being used appropriately for meal service. As previously, the operability of pool and gaming machines is linked to the status of related premises where these services are a primary activity i.e. Strathclyde Country Park in Motherwell. It remains in effect until further notice. Yes, these would be considered ‘residents’ for the purpose of providing meals (no alcohol). The installation of a screen is to act as a physical barrier between individuals therefore it is important to ensure that it will extend to a sufficient distance in all directions. The Scottish Government recognises the difficult position that many holiday companies will find themselves in at present. Adding new pages on collecting customer contact details, privacy notice, posters and images. A. But it does give us the opportunity to review how we rebuild our visitor economy together, working with the tourism and events industry, stakeholders and the communities we operate in. Destinations Food & Drink News Stay Video. These questions and answers are aimed at providing further clarity to sector businesses following publication of Scottish Government sectoral guidance, and subsequent statutory guidance and additional measures for the hospitality sector, including those as a result of Scotland’s Strategic Framework. Yes, all pre-existing mitigating measures remain and should continue to be implemented. Updates to Overview, Hospitality statutory guidance and FAQs pages following announcement temporary restrictions coming into force from 9 October. Arts, culture and sport, Business, industry and innovation, Coronavirus in Scotland, +1 more …. The tourism and hospitality industry is set to emerge … Other systems are being considered to help with this process and further advice will be provided in due course. A. EH1 3DG, Addition of guidance on Santa experiences in FAQ section. There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. Space should be identified for this away from seated areas that can ensure physical distancing and that do not encroach on passage ways. Is room service permitted in hotels, with or without alcohol? A: Yes, this is ok. Explore this section to find the latest information from research surveys, social listening and feedback from our marketing teams. A: It is the responsibility of individuals in the first instance to ensure they are following the rules so those who have made the booking should be in touch to discuss alternatives. Advice to self isolate changed from 7 days to 10 days. We recognise that there are many different types of visitor accommodation available. Q. It will be kept under review. As it becomes available, it will be updated with the latest information to support you through this challenging time. This means different areas of Scotland will have different restrictions. Businesses should ensure that they communicate the requirement to serve alcohol [as ancillary to/with] a meal to customers as best they can. Premises should put in place processes and measures to ensure service is only provided outdoors. A: Work is still underway on this issue but the current situation with increasing infection rates and the need for further measures means this is going to take longer than initially envisaged. Proximity of players and the need for sharing of game pieces makes this activity too high risk. The focus must be how you ensure 1m physical distancing is maintained in all areas, as well as additional protections for staff. Added statutory guidance for the hospitality sector. It should only be the person making the payment and they must wear their face covering when not at table, observing physical distancing at all times. St Andrews House Can I serve as many drinks as a customer wishes during and after a main meal? This guidance is for the tourism and hospitality sectors in Scotland. Where fixing items to the floor these should not present a trip hazard. The same approach applies, alcohol is secondary to the meal. Funeral wakes are unaffected and can continue to take place in hospitality venues provided they follow the. There is an exemption for staff who are more than 2 metres away from the public/colleagues or they are behind a suitable partition. Can takeaways still deliver off-sales and can people still buy alcohol to consume in their own homes? Q. It is not separate to government guidance but designed to complement it and further the understanding of what businesses need to consider and do to ensure they are operating safely and within the legal requirements.