A. The Scottish Government Can people still go on day trips, and to visitor attractions? A:  Information that requires to be retained for customers and visitors: For larger establishments, and where possible, it is also helpful to record table numbers of sections where customers were seated. A. Customers should be wearing face coverings when not seated. Screens should be securely fixed in place to ensure that they cannot fall over. Q. The tourism industry has been massively affected by the spread of coronavirus, as many countries have introduced travel restrictions in an attempt to contain its spread. Read the business advice from Food Standards Scotland. A: No, there should be no background music played in hospitality premises at this time. Can hospitality premises in Levels 0-3 show TV broadcasts, including live sports? Find out more from, Visiting Scotland from other parts of the UK during the Christmas period. Shared bathrooms and kitchens present one of the biggest risks for increased spread of the virus. The structure should be at least 1.5 metres away from any other buildings or walls to allow adequate ventilation. What facilities do I need to meet the requirement to provide a ‘main meal’? If you are a hospitality premises in a Level 4 area you are required to close, bar for limited exceptions around life events. A. A: There is no requirement for children under 12 to physically distance from one another, however, objects such as toys and books could present a vector for infection, therefor provision of such items is discouraged. What happens if my local authority area moves to a different level? Under current Scottish regulations, unless you have a reasonable exception, you must not travel between Scotland and England, Wales, Northern Ireland and Ireland. Q: What are the new restrictions on meeting people at home? A. Crisps, nuts and similar “bar snacks” would not constitute a meal. Gov.scot uses cookies which are essential for the site to work. Coronavirus (COVID-19): protection level reviews and evidence Test, Trace, Isolate, Support sets out our plans to help disrupt community transmission of coronavirus Coronavirus (COVID-19): Scotland’s route map is a collection of documents setting out how Scotland … A. Toilet facilities must be managed carefully and it is recognised that this may require at times the need for customers to queue in a physically distanced and orderly manner to allow facilities to be used safely. Do the same rules apply for limits on households mixing, face coverings, physical distancing, table service only and recording of customer contact details? A. Can premises offer alcohol as off-sales alongside food as takeaway or collection? where 1m physical distancing cannot be met, face coverings for front of house staff (mandatory), requiring customers to remain seated whilst on premises with no standing at bar areas, enhanced cleaning arrangements (require to be documented). This however must be done in accordance with the rules for what constitutes an outdoor space/structure. During this unprecedented period, it's important that we monitor and review the impact that coronavirus (COVID-19) is having on our tourism industry and how consumer behaviour may be changing. A common-sense approach should be taken. Q. work, which allow accommodation to open in level 4 and travel between level 0, 1 and 2, and levels 3 and 4. Your business premises would also have to be currently registered as a food business under Food Safety legislation and have appropriate certificates in place to cover kitchen or food preparation facilities. A: Any amount of face-to-face contact makes it possible for someone to be identified as a close contact, however the wearing of face coverings and other mitigations being implemented are considered by contact tracers when risk assessing potential virus exposure and any requests to self-isolate which follow. A: There is no minimum height required, however, when installing consideration should be given to whether customers will be seated or standing in the areas where the screens are to be located. It may be necessary to modify the height of the seat backs to above head height, this will provide additional screening. Is there a health check when arriving in Spain? A. As we move through Scotland’sRoute Map, guidance is having to be regularly reviewed and updated. A: You must follow the relevant guidance for the intended use of the space – for a beer garden this is hospitality guidance, for and event then events guidance must be followed. This mean that overseas visitors may transit through areas to get from a travel hub (for example an airport) to accommodation elsewhere. Information can be provided to Environmental Health staff where they are undertaking an investigation into a confirmed case or cluster associated with the premises. The service of alcohol is secondary to the service of a main meal. When separate accommodation units cannot be provided and where workers are willing to share, the following guidance and mitigations should be followed: A: Once in a location people are expected to abide by the local rules in the place they are staying, but to prevent transmission of the virus between areas with different levels of prevalence we now have travel restrictions which impact on the holiday and visitor sector. Q. the remains of a bottle of wine) or the taking of a postprandial digestif –  there should be no further service of alcohol. Cleaning materials should be provided for users to ‘clean as they go’. Q. For Level 4 areas, what is the position in regards to receptions for life events i.e. An expert advisory group is taking forward this work that includes acoustic experts, industry body representatives and local and central government partners. Find Transport Scotland has produced guidance to assist the public to travel safely during the coronavirus (COVID-19) pandemic. Scotland’s enterprise and skills agencies are working in partnership to help you find the support you need if your business has been affected by the coronavirus pandemic. Both indoor and outdoor Santa experiences can open but the preference would be for all Santa experiences to be staged outside. A. Yes, all pre-existing mitigating measures remain and should continue to be implemented. The COVID-19 pandemic has had a huge impact on the tourism industry due to the resulting travel restrictions as well as slump in demand among travelers. Movement within premises should be minimal and customers should adhere to government guidelines on physical distancing and respiratory etiquette whilst on the premises. Q. Dominoes is also not possible at this time at any level. Where installing physical separation measures, such as screens, care should be taken to ensure that these items do not become a hazard in themselves. We have published guidance to help you carry out the necessary risk assessment. Staff whilst in any communal indoor area must wear a face covering. Amendment to amusements in games in hospitality statutory guidance section. A: Contact details must be taken from customers and visitors on arrival regardless of how long they are on the premises. Businesses should not accept bookings from groups that are clearly exceeding the limit. Where any of these conditions cannot be met then these services should be withdrawn. Before the arrival of Covid, tourism was an essential bulwark of Scotland’s economy with UK visitors spending some £5.1 billion and those from overseas a further £2.2 billion in 2018. Regent Road Examples of measures that would be deemed to be acceptable include: The above list is not exhaustive. Where toys are to be made available it is recommended that these be made of plastic or other readily cleanable materials and that they be included on the cleaning schedule for the premises. Q. Are there any special rules which apply to me under the new Levels approach? Work is still underway on this issue but the current situation with increasing infection rates and the need for further measures means this is going to take longer than initially envisaged. The Glenkinchie Distillery in the Lowlands region of Scotland is open again for tourism, subject to COVID-19 restrictions, after completing a major tourism upgrade by parent company Diageo. This really is a moment for change. Arrangements must be in place to ensure there is a clear and safe ordering system in place, observing rules on physical distancing, and that customers are not queuing in the premises. We cannot give absolute guarantees of exemption from a request to self-isolate but mitigations are taken into account. preparing and eating a meal). As an alternative, colouring sheets, pencils or crayons could be made available on request. A: Information can be provided to Environmental Health staff where they are undertaking an investigation into a confirmed case or cluster associated with the premises. having booking systems with allocated spaces to prevent queueing, venues should not take bookings from areas in level 3 or 4 due to the travel restrictions in regulations, ensuring that only one household is visiting Santa at a time and only one adult should attend with the children, ensure good hand hygiene is maintained with clear hand hygiene stations, maintain 2 metre distances between different households, face coverings should be worn by adults indoors, even by Santa and any helpers, children over 5 should wear face coverings in line with other guidance, children should pick their own gift rather than Santa handing it to them, cleaning and disinfecting all surfaces that children or adults may come into contact with between visits, venues should not accept bookings from outwith their local authority area due to travel restrictions in regulations, Find Find out more from Scottish Government guidance for the festive period. You would also have to have staff with the appropriate skills and training to provide this service. A. There are exceptions for essential purposes, e.g. Do not meet people from any other households in your home or another person’s home socially, unless they are in your extended household. The use of markers either on the wall or ground identifying where an individual should stand is encouraged. The requirement for businesses to take reasonable measures to ensure that the required distance is maintained between persons on its premises or people queuing for the premises still applies, so numbers inside should continue to be limited and queues should continue to be well controlled. A. Scotland. pool/snooker halls and amusement arcades. UPDATED - check out the list of coronavirus travel restrictions by country in Europe, Americas, Asia, Australia. Tourism and events Coronavirus Statement given by Tourism Secretary Fergus Ewing to the Scottish Parliament, Edinburgh. Once here, the country's road, rail and ferry network provides good access to all regions and to our many great visitor destinations. Check travel conditions in Germany, France, Italy, Spain and US states and when restrictions will ease. I have forward bookings. A. A. By continuing to use this site, you agree to our use of cookies. Health Protection Scotland (HPS) have provided COVID-19 information and guidance for general (non-healthcare) settings which reiterates that people should not travel if they exhibit any COVID-19 symptoms. deliveries, takeaways or donations through redistribution schemes (if in line with licensing controls). Another alternative would be to increase the distance between tables to 1.5m which will allow for the customers to move in and out of their seats without bothering neighbouring tables. No, the intention is to ensure people are not using indoor premises during restricted hours to reduce the risk of transmission – this would be incompatible with the policy intent. A simple step is to ensure staff who are taking calls for bookings are asking the right questions, including – is everyone from not more than 2 households? Households should be limited in size to ensure that workers can access kitchens, cleaning and washing facilities and other shared spaces while maintaining physical distancing guidelines. A. Accommodation (Hotels, B&Bs, Self-catering, Caravan and Camp Sites), are open in levels 0-2 with socialising and hospitality rules applicable. Workers sharing self-catering accommodation should have their own bedrooms and should adhere to physical distancing. Q. A. out more about cookies, Culture, Tourism and Major Events Directorate, Collection of personal data - privacy notice (, Test and Protect Hospitality poster - A3 - guidance on providing contact details (, Test and Protect Hospitality poster - hospitality poster A3 - guidance on providing contact details (, Hospitality guidance (full) – A3 – guidance to public on enjoying hospitality settings safely (, Hospitality guidance (full) – A4 – guidance to public on enjoying hospitality settings safely (, Hospitality guidance (short) - A3 - guidance to public on enjoying hospitality settings safely (, Hospitality guidance (short) - A4 - guidance to public on enjoying hospitality settings safely (, Contact Tracing - test and protect data collection and sharing - legislation DPIA - August 2020 (, current rules of limits for households mixing for each level, Scottish Government travel between Scotland and the rest of the UK. Scottish Enterprise business helpline Any business in Scotland seeking further general advice should contact the dedicated Scottish Enterprise helpline on 0300 303 0660. One of the top visitor attractions in Scotland, it usually sees 10,000 people a day through its gate but it had just 148 visitors on Monday. Read the, A. Find out more from Scottish Government guidance for the festive period. Scotland is currently using a new five tier system (Levels 0 - 4). Q. Q. I am a business which serves food and alcohol but shares a license with other operators on the wider premises – can I still operate for food service? Government will be clear about what date the new arrangements take effect. If non-compliance is deliberate and persistent you may wish to refuse service. Where rules differ in other UK nations and overseas,  people must follow relevant local travel restrictions and are urged to think hard about the public health implications, and if travelling outside the UK, the potential quarantine implications. However, wedding receptions are not permitted at Level 4. If you develop Covid-19 symptoms while on holiday in Scotland, please self-isolate in your accommodation and follow the advice from the Scottish Government. Find the latest research into our international tourism markets and how COVID-19 is impacting plans to visit Scotland. A: No, children under 12 are exempt from the maximum of 6 number but not from the maximum of 2 households – it must always be no more than 2 households regardless of the number of children under 12. We also use non-essential cookies to help us improve our websites. weddings and funerals? Stand up events are not possible in hospitality - limited seated adaptations of these types of activities have resulted in singing and shouting in premises, and physical distancing not being observed, which present an increased transmission risk. bringing a meal in from a takeaway to facilitate the opening of a premises to serve alcohol does not qualify. Q. Where communal toilets are available outside of households and could be used more widely, providers should implement measures to decrease this risk as far as possible in line with guidance on the reopening or public and customer toilets. Q. You will need to develop systems to ensure there is no queueing at the bar. Experience shows this is high risk in the current context and should be avoided at the outset. How do I ensure I am meeting the requirement to only serve alcohol with a main meal? Due to the need to keep customers seated for non-essential purposes in hospitality, premises should refrain from offering darts in levels 2-3. Q. using the bathroom. Are premises that are permitted to open outdoors also able to serve food as well as alcohol? Where family groups are waiting together they should try not to encroach on others within the queue. Can hospitality premises in Levels 0-1 still offer pool, darts and gaming machines? Read the current rules of limits for households mixing for each level. This section collates the latest Coronavirus (COVID-19) information and advice for tourism businesses, including reopening guidance. Do all individuals have to purchase a main meal to be permitted to buy alcohol or can one person per table? As you start to explore Scotland again, keep an eye out for the 'We're Good to Go' logo which will show you tourism businesses who are working hard to adhere to government and public health guidance, and have carried out a COVID-19 risk assessment to check they have everything in place to reopen safely. Where information is provided this will be passed to the Test and Protect team for contact tracing purposes and not retained by the Local Authority. Funeral wakes are unaffected and can continue to take place in hospitality venues provided they follow the guidance and industry guidance. Visiting Scotland from other parts of the UK and Ireland, Under current Scottish regulations, unless you have a reasonable exception, you must not travel between Scotland and England, Wales, Northern Ireland and Ireland. In Level 4 visitor accommodation is closed. The … Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist. The intention is to mitigate the risks where it may be more difficult to keep physically distanced from others such as when entering, exiting and moving around a premises i.e. As previous question and answer, premises should intervene in any attempt to make the consumption of alcohol the primary activity. work-related use can continue. The additional measures must be in place prior to the distancing requirement being reduced. You can find more information on visiting Scotland during the Covid-19 recovery phases. A: This is possible as long as the appropriate measures are taken in line with guidance for operating at either 2m or with the 1m exemption. The Competition and Markets Authority have issued guidance to businesses and consumers about refunds. Can people order and wait on premises? A. Yes, so long as you follow the rules regarding the service of alcohol. Circumstances necessitating individuals to stay in shared self-catering accommodation for work purposes is defined as work which requires a physical presence in a location away from home (where the distance is such that it is not feasible to commute) and the work itself cannot be done on a virtual basis and should only be for the length of time required for work to take place and separate accommodation is unavailable or impractical. For example, a live sports broadcast must not be planned and or promoted as an event to draw in customers for the sole purpose of watching it on TV. Apart from reasonable finishing off (i.e. Advice and support for the reopening of tourism businesses. A. A: Yes, as long as physical distancing is observed, current covid safe practices in cafes and quick service food premises can still continue but all food must be consumed at table or taken off the premises, A: Do not meet people from any other households in your home or another person’s home socially, unless they are in your extended household, Children whose parents do not live in the same household can move between homes, as can non-cohabiting couples, Very limited exemptions apply for childcare, and for tradespeople, A: No, in hospitality a maximum of 6 people from 2 households can still meet, with children under 12 exempt. Q. I am an accommodation provider. Consider alcohol as an accompaniment to the meal, not the meal as an accompaniment to the service of alcohol. Last entry times make allowance for last orders. Examples of measures that would be deemed to be acceptable include: increasing the frequency of air changes within the ventilation system and open windows/doors where possible, review layouts, including installation of physical barriers (Perspex screens etc.) Remember – continue to record customer contact details to support Test and Protect (as of 14 August this is a mandatory requirement) and encourage staff and customers to download the Protect Scotland App. Can hotels accept bookings for food from non-residents? A.Domestic holidays are still allowed, however there are some restrictions  depends on the Level of the area that you live in. Email: [email protected] separate room, and where there is adequate space to ensure physical distancing along with risk assessed robust cleaning procedures, with no sharing of darts. Rural Economy and Tourism Secretary Fergus Ewing has pledged financial support following the closure of businesses including cafes, pubs, restaurants, cinemas and leisure centres. It is strongly advised that the decision making process be documented. You should consult your local environmental health team prior to staging a live outdoor event to ensure it is suitable for the local conditions and ensure it is permitted for the level you are in as this may have changed. A. Q: I am the secretary of a local private member’s club. The latest research into the UK and Ireland markets and how COVID-19 is impacting plans to visit Scotland. Businesses should not accept bookings from groups that are clearly exceeding the limit. Care should be taken when doing this. Yes, it should be clear that what is being ordered constitutes a main meal even if being ordered by one person. For premises allowed to open does closing time mean doors closed with all customers departed or is there an eating/drinking up period? Yes. Levels 0-2. In line with CMA guidance, a full refund should be offered to customers who booked holiday homes but could not stay in them due to lockdown restrictions. Does the customer have to consume the main meal? Immerse yourself in 400 hectares of blissful countryside - … They are open in level 3 with same socialising and hospitality rules but guidance that advises non-essential (leisure/tourism) use only by locals applies. Where the installation is in addition to additional mitigation measures (facial coverings, visors for staff etc.) A. The latest insights into the impact of COVID-19 on the Scottish tourism and events industry. A: Yes, provided that similar additional control measures are in place within the external area. A number of the measures above may need to be combined, depending upon individual premises. guidance to businesses and consumers about refunds, guidance to help you carry out the necessary risk assessment, guidance for operating at either 2m or with the 1m exemption. A. At Levels 2-3 darts should not be played. It is therefore not recommended to offer these limited sit down activities at this time. The legislation requires that businesses take all reasonable measures to ensure that physical distancing is maintained. Where this is not possible then it will be necessary to refrain from darts play at this time. Scots licensing law confirms that the traditional drink served at the beginning, whilst waiting on the meal itself, is treated as part of the meal, along with drinks served whilst the meal is consumed, and within reason, some consumption (eg finishing a bottle of wine, or the taking of a postprandial digestif) after the immediate consumption of the meal has concluded. Search. A simple step is to ensure staff who are taking calls for bookings are asking the right questions, including – is everyone from not more than 2 households? It will be updated as more information becomes available. A. Explore this section to find the latest information from research surveys, social listening and feedback from our marketing … A. The positive effect of the Covid-19 pandemic on adventure tourism in Scotland and emerging global trends will be explored at a yearly event next … Therefore, the exemption whereby workers share accommodation should only be applied where the following conditions apply: Special consideration should also be given to situations where a worker may be vulnerable and / or unwilling to share accommodation due to risk of Covid-19 transmission and efforts made to find suitable alternative accommodation which meets their needs. A: Yes, this should be displayed clearly at entry points and throughout the premises – signage should state that "this is a 1 metre physical distancing zone – follow the advice of staff and observe physical distancing”. Can people bring in alcohol from the supermarket to their hotel room? This page includes information on: A: It is not possible for this sort of outdoor event to take place at this time. The Test and Protect team will be in contact with the individuals and will escalate should it be necessary. Added new page on 1m physical distancing exemption and made amendments to legislation section. and ensure it is permitted for the level you are in as this may have changed. Presiding Officer, the current situation with Covid-19 is one of the biggest challenges we have faced in our lifetimes. A: There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. It is understood that in the current context some premises may wish to move some operations outdoors in order to optimise trading opportunities where this is permitted i.e. This measure is being kept under review and further advice will be provided in due course. Staff whilst in any communal indoor area must wear a face covering. A:  Where possible some form of separation should be put in place, this could be in the form of a screen or a planter. A. A. Coronavirus (COVID-19): tourism and hospitality sector guidance. VisitScotland COVID response We continue to put all our efforts into responding to the unprecedented challenges facing our industry as a result of coronavirus (COVID-19). You should only take new bookings that are in line with the travel restrictions. As a business you should ensure your booking system is arranged so that it does not accept bookings that exceed these numbers. This may mean a cancellation but may also be a rebooking for numbers that comply with the new rules. Those living in Level 3 areas can still use holiday accommodation in their own area. Residents should also be advised to use shared rooms one at a time with cleaning and ventilation in between (e.g. For premises permitted to offer outdoor service for food and drink can customers enter premises to place orders? Certain sectors of the economy such as forestry, construction and digital connectivity are reliant on shared self-catering accommodation for work purposes. If not you should review your bookings and where necessary make contact to discuss alternatives. Latest updates Find out which COVID protection levels apply to your area in Scotland (26 November 2020) A: Yes, where an individual is on the premises for any length of time they should be asked to provide details in the event that they are required for contact tracing purposes. It is important that the latest version of the guidance is read. A. There may be genuine reasons why someone may not be able to finish the majority of a main meal that they have ordered, but there should be no attempt to frustrate the intention of the rules with the aim of making the consumption of alcohol the primary activity. Yes, during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. A. it may be that smaller screens can be installed. If a premises does not have the facilities to provide the definition of a ‘main meal’ then they are required to close by law in levels 2 and 3 and can access the appropriate support for closed premises. Yes, but there are restrictions on travel, based on the Level you are in, that affect this. If, as a business, you wish to retain use of all urinals within the premises the following requires to be in place and evidence available to demonstrate the steps are in place; In all other circumstances physical distancing must be maintained. Dominoes is also not possible at this time at any level. For example, picture rounds could be shown on the television rather than providing teams with a sheet, participants encouraged to bring their own pen and papers returned at the end of the quiz rather than at the end of each round as this will reduce the need for customers to move around the premises. Find out more from Scottish Government travel between Scotland and the rest of the UK. We expect this to happen and people to be sensible. Proximity of players and the need for sharing of game pieces makes this activity too high risk. While the recommended position is for individual, self-contained accommodation for each employee, given the risks of transmission within shared accommodation, it is recognised that this is not always feasible. A. A: No, once seated at a table people can remove their face covering. You should however keep up to date with developments in relation to levels reviews for your local authority area and ensure you understand the requirements of the level you are moving into. As agreed by all 4 UK governments travel between Scotland, England, Wales and Norther Ireland is permitted to allow families and friends to gather to form a Christmas bubble between 23 to 27 December (22 to 28 December for Northern Ireland). Edinburgh Can external catering be used to supply meals? The same rules apply here as for hotel residents - during operating hours for the relevant level and for residents 06:00 – 22:00 – without alcohol. the remains of a bottle of wine) or. Yes. Should queuing become problematic and block the footpaths or cross neighbouring premises consideration will need to be given to the implementation of an alternative arrangement for example; taking a contact number and calling when a table is available. It is anticipated that operators would serve alcohol responsibly in line with the licensing objectives. Can customers still use gaming machines within premises  where only outdoor areas are still open ? Our goal is to ensure that tourism rebounds to become one of the most successful sectors of the Scottish economy once more. The service of alcohol should not be offered to anyone who has not ordered food. Q. Amended text on overview page to include indicative dates for phases from updated Route Map. This is a legal requirement and every individual must follow the rules. Unless as part of arrangements providing a reception for a life event where catering services may be provided, then the food must be prepared on the premises i.e. A. What about platter dishes or afternoon teas that are designed to be shared by more than one person – can alcohol be serve with these products? Therefore: Level 2 – amusement arcades open – gaming machines permitted in hospitality (subject to risk assessment and robust hygiene arrangements, Level 2 – snooker/pool halls closed – pool in hospitality not permitted, Level 3 – amusement arcades-snooker/pool halls closed – gaming machines and pool not permitted in hospitality. This may mean a relaxation of measures or a tightening of measures depending on the new level. Yes, if they are already licensed to sell alcohol, and are complying with the terms of their license. A: In the first instance call your local environmental health or health protection team for advice. These include: Indoor Santa experience should close but outdoor Santa experiences may open. 00:06, 17 NOV 2020 Leading Aberdeen business hotel goes into liquidation with the loss of 68 jobs Government will be clear about what date the new arrangements take effect. Q. Are there any children under 12 from the same 2 households as these do not count towards the 6? This includes boats. The helpline will be open Monday to Friday 8.30am to 5.30pm. The location of a Christmas bubble in Scotland must be in the local authority area which a member of the bubble has their main residence. Q. Where assurance has been provided that accommodation providers and workers will comply with physical distancing and public health guidance to mitigate risk (set out below). For wider advice for the tourism industry go to the VisitScotland coronavirus advice page. Q. In Level 4 areas funerals and wedding/civil ceremonies can take place in hospitality venues, provided that the guidance is followed. Those in Levels 0, 1 and 2 should only take trips and visit attractions, that are in locations within these same levels, as leisure visits are not essential, and non-essential travel, including leisure travel  into or out of levels 3 and 4 is not permitted. Further information on surplus food redistribution options can be found on the Zero Waste Scotland website. For premises permitted to offer outdoor service for food and drink, can customers still use indoor welfare facilities? A: Where booth seating is fixed and individuals from different parties are seated back to back there is no need to alternate occupancy. Suitable mitigations should be put in place to reduce the risk of the virus. Guidance for the tourism and hospitality sector, including procedures for staff and customer safety and an operations checklist. A: Yes, two families could stay in two adjacent self-catering cottages as these are two houses. When customers arrive, it would be helpful to have staff manage expectations of customers as to the duration of potential alcohol consumption after the meal has concluded, and to underline that under the current Level Two requirements the consumption of alcohol is secondary to the consumption of the meal. This would clearly be a contrivance to circumvent the rules. Menu. What is the criteria for defining an outdoor structure from an indoors space? Outdoor Santa experiences at all levels should put in place suitable mitigations to reduce the risk of the virus. A:  There should be no queueing at bar areas. An exchange of practical and innovative ideas from DMOs around Scotland on resilience and … Find guidance, advice and tools for all sectors across Scotland. It should be obvious to premises if services are not being used appropriately for meal service. As previously, the operability of pool and gaming machines is linked to the status of related premises where these services are a primary activity i.e. Strathclyde Country Park in Motherwell. It remains in effect until further notice. Yes, these would be considered ‘residents’ for the purpose of providing meals (no alcohol). The installation of a screen is to act as a physical barrier between individuals therefore it is important to ensure that it will extend to a sufficient distance in all directions. The Scottish Government recognises the difficult position that many holiday companies will find themselves in at present. Adding new pages on collecting customer contact details, privacy notice, posters and images. A. But it does give us the opportunity to review how we rebuild our visitor economy together, working with the tourism and events industry, stakeholders and the communities we operate in. Destinations Food & Drink News Stay Video. These questions and answers are aimed at providing further clarity to sector businesses following publication of Scottish Government sectoral guidance, and subsequent statutory guidance and additional measures for the hospitality sector, including those as a result of Scotland’s Strategic Framework. Yes, all pre-existing mitigating measures remain and should continue to be implemented. Updates to Overview, Hospitality statutory guidance and FAQs pages following announcement temporary restrictions coming into force from 9 October. Arts, culture and sport, Business, industry and innovation, Coronavirus in Scotland, +1 more …. The tourism and hospitality industry is set to emerge … Other systems are being considered to help with this process and further advice will be provided in due course. A. EH1 3DG, Addition of guidance on Santa experiences in FAQ section. There are certain exemptions from wearing face coverings – if a customer claims to be in this group you should accept their explanation. Space should be identified for this away from seated areas that can ensure physical distancing and that do not encroach on passage ways. Is room service permitted in hotels, with or without alcohol? A: Yes, this is ok. Explore this section to find the latest information from research surveys, social listening and feedback from our marketing teams. A: It is the responsibility of individuals in the first instance to ensure they are following the rules so those who have made the booking should be in touch to discuss alternatives. Advice to self isolate changed from 7 days to 10 days. We recognise that there are many different types of visitor accommodation available. Q. It will be kept under review. As it becomes available, it will be updated with the latest information to support you through this challenging time. This means different areas of Scotland will have different restrictions. Businesses should ensure that they communicate the requirement to serve alcohol [as ancillary to/with] a meal to customers as best they can. Premises should put in place processes and measures to ensure service is only provided outdoors. A: Work is still underway on this issue but the current situation with increasing infection rates and the need for further measures means this is going to take longer than initially envisaged. Proximity of players and the need for sharing of game pieces makes this activity too high risk. The focus must be how you ensure 1m physical distancing is maintained in all areas, as well as additional protections for staff. Added statutory guidance for the hospitality sector. It should only be the person making the payment and they must wear their face covering when not at table, observing physical distancing at all times. St Andrews House Can I serve as many drinks as a customer wishes during and after a main meal? This guidance is for the tourism and hospitality sectors in Scotland. Where fixing items to the floor these should not present a trip hazard. The same approach applies, alcohol is secondary to the meal. Funeral wakes are unaffected and can continue to take place in hospitality venues provided they follow the. There is an exemption for staff who are more than 2 metres away from the public/colleagues or they are behind a suitable partition. Can takeaways still deliver off-sales and can people still buy alcohol to consume in their own homes? Q. It is not separate to government guidance but designed to complement it and further the understanding of what businesses need to consider and do to ensure they are operating safely and within the legal requirements.